Dog friendly caravan advertised but was too small, no room for a dog bed.Nothing as spacious as the pictures on the website.Kettle was filthy. Toilet seat was broken.Bed frames and mattresses were flimsy.Welcome box had an opened cookie packet which had been eaten?

easy to access.

Caravan was in a very poor state Felt my disabled daughter was picked on by the bouncers

Holiday spoilt by finding bugs in double bed on 1st night, although the bed and bedding were changed unable to sleep comfortably. Cafe on site only open 2 days then closed rest of week.

Caravan was clean but quite old, there was visible signs of wear and tear. Car parking was not permitted by the caravan and some days we struggled to find parking anywhere near our section.

My kids get bored and nothing there. We have to report for toilet skin block and caravan was clean to be honest

Excellent facility and very clean. We had everything and more that we needed.

Chalet was clean but I'm glad I only paid last minute price as I don't feel it's worth the full cost.Could be better for a gold chalet.

Already said not happy

Nice big old van. Just right for me.

Nothing like the photos, no similarities at all. Disappointed is an understatement.

Nothing like the pictures. Very basic. Can feel every spring in the mattresses. Beds not made up as advertised, would not in any way describe as ‘platinum’

The caravan was clean and warm, beds not terribly comfortable (especially the sofa) but expected that in a caravan. Great to have a second toilet. The only real problem was that the steps led down into two paving slabs that were set too low into the grass, so because it rained quite heavily several times, it was impossible to get into the caravan without wading through mud.

Very comfortable

All good and very clean

Had to throw lots of food away as fridge was warm.

Great little caravan for our short break, mattresses were quite soft but not the worst beds we've slept in. Loved that there was a toilet roll, tea towel and small tube of washing up liquid provided when we arrived. Caravan was clean and perfect for us, 2 adults 1 child and small dog. There was an airer to hand the hang on the window for towels under the double bed (we didn't find it til the day we left). Parking is in car park areas not too far from caravan but you can pull up on the road next to the van to load and unload the car.

There was very little storage and room round the bed was the tightest I’ve ever seen in a caravan. Only one plug and no option to dim the lighting , only the main lights. We was only there for 3 nights though

All good very nice

I bought this holiday for my son and his wife and my grandchildren. I have now spoken to them on their return and I'm very disappointed to hear that there was not enough bedding supplied for them. There was only 3 chairs supplied and also the bathroom sink was broken and very sharp. When I made the booking, you were made aware from conversations with you that there would be two children staying. I'm very disappointed that you could allow two young children to stay in a chalet where they could have easily cut themselves on the sink. Also my son said that the shower was unsatisfactory, he stood in it and he felt like he was going through the shower floor. The hot water only lasted 10 minutes and there was no dustpan and brush for him to clear up, so he went and bought one. I'm very upset by this, as my daughter in law felt that they would have been better to stay at home in their own house. I wanted them to have a nice holiday for their Christmas present. We were going to book with you in a different area, for my husband , my daughter myself and our dog, at a later date, but we won't be doing this now. I'm expecting an apology and some compensation for this disappointment, given how unhappy everyone is with the safety of the chalet.

Excellent caravan, very clean.Perfect size for me and my daughters. Bathroom was a great size and the shower was great especially as it was the smaller caravan.

Pleasant stay

Wouldn’t go here again. Very very basic facilities no towels provided. Pool as basic as you can get and unfortunately did get poorly from it. Evening entertainment was okay but wouldn’t rush to go. Bathroom was freezing cold as no heater in there so floor was soaking wet and no bath mat provided. I think the most frustrating thing was that a travel cot would not fit into the bedroom without moving the bed to one side of the room. I don’t understand how they expect someone to fit in a travel cot..? Even with the bed pushed against one wall there was only a tiny tiny gap to squeeze past and two massive bolts sticking out of the side of the bed which caught my calves a few too many times. Booked for 6 people and no bedding provided for persons 5 and 6 who had the jogs of the sofa bed. Apparently had to ring reception and ask for this but wasn’t told this from any staff themselves even if thai was the case I had booked for 6 people so surely this would have been provided? To summarise I wouldn’t go here again not even the basics like a bath mat or tea towel can be provided.

Caravan showing signs of aging with scuffs here and there the problem was being bitten by something during my stay otherwise accommodation would have been fine

Chalet was very clean and modern, did have to take my own towel's and hair dryer, everything you needed for cooking was there and even a non stick frying pan . Having the dish washer was nice .

Good size, clean, comfortable,only problem hot tap in the kitchen was leaking had to wait for a new one.

Great only thing was the ceiling between kitchen and living room but still had a great time

A most relaxing holiday

shower kept going hot & cold

The staff at the club house were very friendly and helped me carry my drinks as I’m disabled Chloe at the bar was a great help to me

Had a lovely time beach just over the road

Caravan was spotless (credit to Chelsea, did a fab job), love the location as so close to Berrow beach, our caravan was really close to the swimming pool and play area on site which was perfect for our son who is 5 and autistic. It was a lovely break, we had a fab time and would stay again