Furniture a little worn and used fixtures and fittings damaged and unusable

As per previous submission complaint email sent regarding cleanliness, heating issues, drainage, broken locks etc. No toiletries, limited kitchen utensils broken chairs is a small snapshot of all the issues.

Arrived at reception and they were very helpful, except for the fact that they didn't tell me the gas hob was broken. They promised that it would be replaced that day, which it wasn't, so I didn't have a hob for the first day. There was a thick, black scum around the bottom of the kitchen wall. The grill only had one rail on the side, which didn't make much difference. Because there was no grill pan. The washing machine handle was wobbly so sometimes it wouldn't recognise the door was shut. There were no complementary cleaning products, i.e. dish soap, sponge, shower gel, and only one of the three bathrooms had toilet roll. The door handle on the door leading to the balcony was broken and didn't lock. The tray under the heater in the sauna wasn't emptied and was full of dirty water. There were splash marks on the walls throughout the lodge that could easily be wiped off. We had two babies and their feet were black due to the floor clearly never having been mopped this year. We had to go out and buy cleaning supplies to do it ourselves. In the hot tub, not all the lights worked and only half the jets worked. If you want to use the small arcade games, bring your own change as the reception and bar didn't have any on any of the days.Looking past all that, the lodge looks nice. Good location. The facilities were good: swimming pool, spa, and crazy golf were all good. The hot tubs get checked twice a day, which is good

Restaurant too expensiveNo cafe

Just back from a 3 night stay at Rainbow Spa Lodge 77 and we loved it. After reading bad reviews online I was a bit worried if we had made the right choice to go here but we went with an open mind and hoped for the best. We were pleasantly surprised as soon as we walked into the lodge, it was lovely, clean and very spacious throughout. Yes, some things are a bit dated and the outdoor area hadn't been cleaned but if you can look past some minor details the place is great. Hot tub and sauna were great. Mobile signal was descent in the lodge too, we are all with o2 and had no complaints. Only bad point would be the restaurant, really wouldn't waste my money there again. Food tasted like it was out of a packet. We will definitely be back.

Had a great holiday lodge was beautiful will be back

Could do with side tables in living area, shelves in bathroom and shower, shaving mirror in bathroom and a full height mirror in bedroom.

Simple touches to upgrade would make it much better.

Again don’t know if we will return to piperdam ….,

There were a few thing broken in the lodge, dining chairs, kitchen cupboard hanging off and down stairs shower door was hanging off so wouldn’t closeNo wifi . Apart from this it was clean and spacious and we had a fab weekend celebrating my daughter turning 21. We will defo be back

I've been to piperdam 4 times and I was a little disappointed this time.The lodge was looking 'tired' with frayed carpets and the freezer door was missing and the shelf in the fridge was missing too. The hot tub certainly wasn't hot and the jets were pretty much non existent. Small things but details matter.The facilities are great, the staff are wonderful and the food and beer in howies bar were great.

Had a fantastic holiday with the family. A few disappointments with the Lodge and restaurant. But overall we had an absolute blast.

2 day break with family. Surrounding area and scenery is lovely. Reception area, bar and restaurant are also very nice. Unfortunately the lodges are part their best. Look like they have been neglected. The appear rundown compared to other lodges I have visited recently. Our lodges had a handle missing on the patio doors. The TV had no signal and wifi did not reach our lodge, also no mobile signal either. This didn't bother us but i can see how it could impact young families. You would expect the sbove to be dtandard in accommodation, especially "luxury " and the prices charged. Our lodge was about an 8 min walk to the restaurant. There is a path through the woods, there are lights on the path, but again these were not working. Overall, we were disappointed with our stay, and unfortunately wouldn't recommend.

Value for money with the offer, lodge was large and comfortable with two excellent on suites. Hot tub was great bonus, bar and restaurant was a nice area.

Just amazing

We had a very relaxing holiday in a spacious, well furnished spa lodge with sauna and hot tub on a large terrace. Very peaceful and pretty wooded surroundings. However, small fridge with ice box freezer and no door storage for milk carton etc. For the size of the lodge and semi rural location I would have expected a larger fridge/freezer. If using the hot oven take oven gloves as none supplied and also no plastic glasses for the spa area. Also basic crockery per person supplied/no extras therefore clean as you go. Only a suggestion and not a negative hooks on the back of doors for towels and robes would be handy.

We had a lovely relaxing break with everything in the lodge we needed how ever there were two light bulbs not working. Our meal at the restaurant was a bit disappointing as I couldn’t eat the roast beef. We have eaten there before and everything has been perfect.

Funny Smell in lodge, Emptied the bins trying to get rid of it only to find the washing machine was full of dirty water that wouldn't drain

Lovely, comfortable and warm. Showers were brilliant as was the sauna

Excellent holiday.. Staff is absolutely outstanding .Definitely needs a card machine..and mirrors within the lodge.. Facilities are excellent. Area also amazing . Thankyou piperdam you did not disappoint !

Comfy sofas but well worn and ripped in bits . Bed comfy although base was bigger than mattress

A lady came just as we arrived at the time all we new was wrong was patio doors left one would not open right one handle was broken she said she would get someone up to fix it never happened when we went to put cloths in the cupboards big bedroom doors would not open and in one of the small rooms it was the same,when you were in the shower no curtains on the window,frying pan was all burnt and we had to wash the cups before use as was dirty

Had a fabulous holiday at the Braveheart Pet Lodge @ Piperdam. Masses of space really impressive. Games room too. The lodge is a bit tired. No teapot - found this a bit strange in a self catering lodge? Hot tub not working properly. But all in all had a great holiday.

Stayed at the Byron from Monday to Friday. Check in and check out is late and early. It was a pet friendly lodge. The floors and furniture were clean but the rugs were filthy and need washed, the walls and skirtings need painted to be fresh . The hoover stank when switched on. Quite small and compacts very odd to get to bedroom to walk through a bathroom. Bed was large and comfortable. Sat and had a few drinks in the bar, this too could be doing with being hoovered food was nice but expensive. Truffle chips were chips with Parmesan scraped on.

Furniture & fittings were slightly tired - the carpets were needing cleaned …. Luckily we were aware that there was no internet - good value at this time of year…

During a week's stay we had to move lodge due to non-functioning essential kitchen equipment. The heating in the upstairs bedrooms didn't work in the second lodge, not pleasant during sub-zero temperatures. A work-around solution was attempted 2 days before we left which meant that the downstairs bedrooms were unbearably hot...Due to these and other shortcomings we spent a lot of time speaking with customer services and sorry to say that out of the 12 or so people I had to deal with only 4 appeared to have had any training in how to deal with paying customers.Facilities on-site were pretty good.The company evidently has a budgetary imbalance and is currently overspending on marketing whilst underinvesting on staff training and maintenance.

Very enjoyable weekend.Furniture needs updated.Drawers in room broken and few of armchairs broken also.

Yes had one or two issues

Great weekend